• Returns must be received within 30 days of delivery. Items must be received in the same condition they were shipped. Used and wear-damaged items are not returnable.
• All returns must be accompanied by an RMA (Return Merchandise Authorization). Please contact CaterinaArado unLimited to obtain an RMA#.
• Your RMA# must be written on the exterior of the shipping box next to the shipping label. ( e.g., RMA#12345). Returns not accompanied by an RMA will be shipping back to the customer at the customer’s expense.
 • Refunds are made for merchandise value only and do not cover shipping or other services).
• When you ship a return, you may ship by any carrier you choose, however if the item is lost or damaged in transit, CaterinaArado unLimited is not responsible for the lost or damaged product(s). Your safest approach is to insure the item(s) and the carrier will work with you for a replacement or refund.
• Returned items must be packaged securely and carefully. As all of our items are glass, they are fragile by nature. Failure to properly pack will result in breakage (see paragraph above).
• Returns are usually credited within 3-5 days of receipt, however, may not appear on your statement until the following billing cycle.

Ship to:
Returns
CaterinaArado unLimited

906 W. McDermott, Suite 116-180

Allen, TX 75013

Damaged Item(s)

• Rarely, an item from CaterinaArado unLimited may arrive in a damaged state. You must notify CaterinaArado unLimited by email immediately upon receipt of a damaged product (info@caterinaarado.com).  Failure to do so may prevent prompt reconciliation of your order. Keep all boxes and wrapping material as the carrier will need this to complete the claim. Failure to do so and failure to cooperate with the carrier will result in invalidating your claim.

CaterinaArado unLimited will work promptly with you to resolve any issues regarding your shipment.